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Keeping A Positive Attitude

“How do you keep your spirits up when you are going through a bit of a rough patch and every potential deal seems to be falling through for reasons beyond your control?”

Selling Value

I received an email a couple of days ago that asked for advice on how to react to prospects when you are more expensive than the competition.

Have A Strategy

We’ve just come back from speaking at Call Centre Expo at the NEC and from our point of view it was a roaring success.

Pushing To Buy

When you believe in your heart in what you sell, the prospect can tell the difference.

The Three Key Principles of Retention

In our last post, we reviewed groundbreaking research from The University of California, Irvine. Researchers studying the “pretesting effect” determined that taking a test before exposure to the material enhanced learning, even when participants answered questions incorrectly.

The Three Questions That Lead to Better Prospecting

Sales and marketing automation tools are growing in sophistication at an exponential rate. However, for many, these digital capabilities are failing to achieve their intended end of more leads and closed business.